Connected Customer Experience for Modern Enterprises
From promise at checkout to returns, Locus unifies delivery options, live tracking, self-service changes, delivery-day workflows, proof of delivery, and feedback in one journey customers trust.
Market Reality & Momentum
Market Reality & Momentum
67%
67%
of customers won’t shop again after a bad return experience
of customers won’t shop again after a bad return experience
70%
70%
of retailers say fulfillment accuracy directly impacts profitability
of retailers say fulfillment accuracy directly impacts profitability
80%
80%
of organizations expect to compete primarily on customer experience
of organizations expect to compete primarily on customer experience
93%
93%
report fraud or exploitative behavior impacting CX and margins
report fraud or exploitative behavior impacting CX and margins
Capability-to-Value Matrix
Capability-to-Value Matrix
Branded Tracking Page
Single, branded page for the entire delivery lifecycle with live driver location, status, and multiple service options.
Branded Tracking Page
Single, branded page for the entire delivery lifecycle with live driver location, status, and multiple service options.
Delivery Rescheduling
Customers change time or destination in real time from the tracking page; routes and notifications update automatically.
Delivery Rescheduling
Customers change time or destination in real time from the tracking page; routes and notifications update automatically.
Always On Communication
Pre-dispatch confirmations and proactive, event-based notifications keep customers informed and ready to receive orders.
Always On Communication
Pre-dispatch confirmations and proactive, event-based notifications keep customers informed and ready to receive orders.
Driver Instructions
No direct chat. Customers post delivery notes and access instructions that flow to the driver app and audit log.
Driver Instructions
No direct chat. Customers post delivery notes and access instructions that flow to the driver app and audit log.
Returns Management
One click to initiate returns ensures a smooth post-purchase loop that protects revenue and customer goodwill
Returns Management
One click to initiate returns ensures a smooth post-purchase loop that protects revenue and customer goodwill
Proof of Delivery
Multi format POD, photo, e-signature, or OTP, closes the chain of custody for compliance and dispute resolution
Proof of Delivery
Multi format POD, photo, e-signature, or OTP, closes the chain of custody for compliance and dispute resolution
Feedback Capture
Post-delivery ratings and comments; surface issues and feed CSAT/NPS and continuous-improvement loops.
Feedback Capture
Post-delivery ratings and comments; surface issues and feed CSAT/NPS and continuous-improvement loops.
Targeted Offers
Trigger personalized offers on the tracking page and follow-ups based on delivery outcomes and behavior.
Targeted Offers
Trigger personalized offers on the tracking page and follow-ups based on delivery outcomes and behavior.
Embedded Intelligence
Embedded Intelligence
Capacity-linked promises ensure checkout slots and delivery commitments reflect live operational capacity across fleet, shifts, and zones.
Capacity-linked promises ensure checkout slots and delivery commitments reflect live operational capacity across fleet, shifts, and zones.
Proactive alerts notify customers of delays or escalations the moment they occur, preventing surprise and frustration
Proactive alerts notify customers of delays or escalations the moment they occur, preventing surprise and frustration
Preference learning tailors future delivery windows and instructions based on past behavior.
Preference learning tailors future delivery windows and instructions based on past behavior.
Insight loops feed feedback data into planning modules, refining routes, and service levels continually.
Insight loops feed feedback data into planning modules, refining routes, and service levels continually.
Why CX Leaders Choose Locus
Why CX Leaders Choose Locus
Transparency that builds trust
Unified tracking across web, email, WhatsApp, and SMS with a single, audit-ready communication trail linking customer updates, agent actions, and driver events.
Transparency that builds trust
Unified tracking across web, email, WhatsApp, and SMS with a single, audit-ready communication trail linking customer updates, agent actions, and driver events.
Self-service that reduces cost
Flexible rescheduling and structured delivery instructions cut failed attempts and lower call-center volume.
Self-service that reduces cost
Flexible rescheduling and structured delivery instructions cut failed attempts and lower call-center volume.
Insight that drives revenue
Post-delivery surveys and behavior analytics power targeted offers and increase repeat purchase.
Insight that drives revenue
Post-delivery surveys and behavior analytics power targeted offers and increase repeat purchase.
Purpose-Built for Omnichannel Excellence
Purpose-Built for Omnichannel Excellence
D2C, marketplace, and store-originated shipments
D2C, marketplace, and store-originated shipments
Same-day, next-day, and scheduled delivery models
Same-day, next-day, and scheduled delivery models
Forward and reverse logistics flows
Forward and reverse logistics flows
B2B distribution and replenishment with dock compliance
B2B distribution and replenishment with dock compliance